What We Can Do For You!Know of a sewer line that is blocked, backed-up, or needs repairs? If it is a City line we will be happy to come out and unblock or repair the sewer. If you are not sure if it is a City line, you can still give us a call. We will come out and investigate the problem for you.
Who do You Call?
Department of Public Works, Bureau of Sanitation
Wastewater Collection Systems Division
What we Need From You!
To make a request for a Sewer problem, you must call and provide:
- Your Name
- Call-Back Telephone number
- Location of Problem
- Type of problem being reported
The Process
- You may call the Headquarters Administration Office or the District Yard
- If Headquarters is called, the location will be determined and call-back information obtained from the constituent; this information will be telephoned to the appropriate District Yard
- If you contact the District Yard directly, the above information will be obtained
- The District Supervisor will investigate and determine the cause of stoppage/spill (problem originating from private property or City line blockage, tree roots, grease, rags, debris, etc.)
- The District Supervisor (with the assistance of the Zone Manager) will determine steps to take to resolve stoppage/spill
- The Zone Manager will make notifications to Bureau Management, Los Angeles County Health Department and CRWQCB
- The District Supervisor will provide you with a verbal status report immediately after field verification of the complaint.
How Long Will it Take?
Sewer complaints may involve spills, stoppages, cleaning and/or repair of sewer lines. Because of public health concerns, these complaints are investigated immediately.
Although sewer stoppages/spills are investigated immediately, and corrections or temporary preventive measures taken, resolution of the problem may take longer.
Who Can You Talk To?
Click here to get a complete list of contacts to talk to.
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